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The following are a few frequently asked questions (FAQs) regarding our services. If you have any concerns not addressed here, please feel free to contact us.
No. Receiving massage therapy while battling a cold or influenza is never a good idea. Not only can you easily spread illness to your practitioner (who is seeing several other clients per day), but you can also exasperate your symptoms by receiving massage. Please note that although the clinic has a strict cancellation policy, we will never charge you for not coming in due to illness.
If you do come in while ill, your therapist may choose to reschedule your session. Know that this is for your well-being and the health of our therapists and other clients.
Your massage therapist will require you to fill out a health history form. If you are a new client, please be sure to arrive 15 minutes before your scheduled appointment to have time to fill out this form. Alternatively, you can fill out your paperwork in advance by going to the Forms page. Please fill out and bring the Informed Consent and Client Intake forms. If you are a returning client, please show up 10 minutes before your appointment time to go through proper assessment and a thorough intake. This ensures beginning the session on time and having the full time on the table.
Your therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed and to determine if massage is appropriate for you. The therapist may perform certain assessments and testing to evaluate your condition.
Your practitioner will then leave the treatment room for you to have privacy while getting ready for your session. They will knock on the door before they come in. Once they are in the room, they will make any necessary adjustments for your comfort before beginning the session. Feel free to ask any questions that may come up for you.
At the end of the session, feel free to take a moment on the table to stretch and “come back into your body”. Once you are up and dressed, your practitioner will have a glass of water waiting for you. A conversation about your session will take place in your treatment room and any questions you may have or suggestions from the LMT can be discussed at this time.
Your session will take place in a warm, comfortable, quiet room. Soft music will be played to help you relax. You will lie on a table especially designed for your comfort. Lighting and temperature in the treatment rooms are also adjustable to fit your personal liking.
Depending on the primary technique your therapist uses, you may or may not need to undress. For a full body massage, most people undress completely. However, you may choose to wear underwear. Your massage therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except the area being worked on.
Massage and MLD can be profoundly relaxing, affecting all your bodies systems. Give yourself a moment to reorient before slowly getting up. After an initial period of feeling slowed down, people often experience an increase in energy that can last for several days. With Manual Lymphatic Drainage, it’s not uncommon for people to feel a number of symptoms associated with removing inflammation causing/toxins such as headache, or feeling tired. Sometimes you may not feel dramatic results right away. Watch for changes over the following days, such as pain relief, increased mobility, or reduced stress.
Yes, all practitioners are fully certified in their professions and are licensed by the State of Wisconsin.
While it is not an obligation to give your practitioner a gratuity, it is always appreciated. Gratuities can be given at the time of payment or, if you care to be more discrete, can be left in the treatment room for your practitioner after the session.
If you looking for an different way to show appreciation for your practitioner, leaving a positive review online or referring a friend to our clinic is a great alternative to tipping.